Title: Technical Support Analyst
Location: United States-Virginia-Reston

Since its founding in 1972, Kroll has helped thousands of clients worldwide mitigate risk, prevent and respond to crises, and manage and remediate compliance issues. Headquartered in New York, NY, with offices in more than 52 cities across 29 countries, Kroll's team of approximately 3,000 employees helps clients address financial, fraud, compliance, transactional, legal, security and reputational issues.

Kroll is one of three operating units of Altegrity, Inc. Headquartered in Falls Church, Va., Altegrity has approximately 10,500 employees. Altegrity partners with its government and commercial clients to help them Make Decisions Smarter® by uncovering, reviewing, analyzing and delivering information. Altegrity is principally owned by Providence Equity Partners.

Kroll’s Risk & Compliance business provides technology-enabled platforms, information and insight to help legal and compliance officers develop and manage comprehensive compliance programs. Through a hybrid approach leveraging proprietary technology, data and human intelligence, Kroll Risk & Compliance is the industry leader in due diligence. We help our clients analyze opportunities, evaluate business partners, and manage risk. Solutions include Anti-Money Laundering Compliance Screening & Outsourcing, Enhanced Due Diligence, Supplier Management & Vendor Onboarding, Third Party & Vendor Screening, Compliance Policy & Process Consulting and Remediation Services.

Kroll’s Risk & Compliance business is seeking a Technical Support Analyst to support various IT needs for our Risk & Compliance Business. Their primary role is to be very knowledgeable in all aspects of help desk technical support as well as provide break/fix setup support on various hardware devices. They will troubleshoot computer equipment, and diagnose and repair technical issues.

* Provide break/fix setup support on laptops and desktops (primarily Dell), printers (Xerox) and smartphones (Android, iPhone, and Blackberry)
* Provide technical support for the following systems: Windows Operating Systems (Windows 7, Windows XP) and Microsoft Office (2007,2010)
* Utilize IT ticketing system in order to process requests as efficiently as possible
* Provide remote support via phone/Microsoft Office Communicator to multiple off-site locations
* Imaging of desktops and laptops
* Maintain accurate inventory of all IT equipment
* Demonstrate commitment to our business objectives, mission, values, and policies in fulfilling the role

* High School Diploma required
* Associate’s Degree preferred
* At least 1-2 years of desktop experience
* Knowledgeable in Help Desk technical support
* Ability to multi-task in a fast-paced environment
* Proven customer service skills
* Ability to be proactive and take initiative
* Strong attention to detail and problem solving skills
* Ability to work independently and as a team-player
* Professional approach and a strong work ethic

Additional Information:
* Ability to work a full time schedule with the understanding that additional hours and weekend work would be a requirement
* Ability to travel to our Washington D.C. office for on-site support, when needed.
* Ability to lift up to 50 lbs.Job: Engineer/IT/Software/Technician